Meet Your Customer Success Team

Net-Results takes excellent customer support seriously (seriously, that’s why we have the highest rated customer support of any marketing automation vendor). We like to get to know our customers & have fun while we help empower you to use Net-Results to its fullest capabilities. We’re here to make the task of taking on marketing automation less daunting for you.

Believe it or not, we’re a three-person show around these parts. Yep. You read that right – just the three of us. Our team is growing quickly, so come back here every now and then to see if there is a new team member to meet! Without further adieu, here is your Net-Results’ Customer Success Team!

Amanda Case, Director of Customer Success

Hi y’all! I am Amanda Case, born & raised in Illinois. I moved my life to Waco, TX as a Division 1 Athlete on the Baylor Women’s Soccer Team and graduated with a double major. Sic ‘Em! I landed in Denver about 3 years ago and I’m not looking back. My husband, Connor, and our 4-month-old Golden Retriever puppy, Finn, make this place feel like home.

I enjoy skiing (Winter Park is my favorite), hiking (Devils Thumb Hike), eating (who doesn’t love fried chicken!?), and traveling the world (next stop: Bali, Indonesia).

Lacey Bickford, Customer Success Manager

Hey there, I’m Lacey! I was born and raised in the great state of Colorado. (Fun fact: though I am a native, I have never been skiing!) I live in the Denver area with my husband Davis and our two pugs, Lady & Idgie.

In our free time, my husband and I love to travel (Seattle, Paris, and Italy are our absolute favorite destinations… so far), discover new restaurants and breweries, collect rare whiskey, trivia nights with friends, yoga, and visits to Target on a regular basis.

Andrew Cupelo, Customer Success Manager

Andrew splits time between Colorado and Massachusetts and recently joined the Customer Success team at Net-Results.

As a new dad, he spends most of his free time changing diapers but he also loves to get outdoors into the mountains with his amazing wife, Alicia, and loyal pup, Wally as much as they can.

He’s a self-described generalist and technophile who loves learning something new every day!

Knowledgebase Quick Tips

We try our best to make our knowledgebase fun. We know how painful reading technical support documentation can be (believe me, we had to write all of this so we feel your pain!). Here are a few quick tips to make your experience with our knowledgebase a little easier.

  • Platform Updates! Oh man, we love our platform updates. Up on the top navigation bar is where you will find those. If you’re ever curious about what our development team is up to, check that out!
  • Blog Posts! Our CEO, Michael Ward, likes to answer Quora questions from time to time. I can 100% say that the majority of questions that he has answered has helped me expand my knowledge of marketing automation + other concepts. We also like to write articles on topics like UTM Tagging & other technical marketing practices.
  • Give us feedback! We’ve come a long way, but we know we still have further to go. This knowledgebase was our first step into a new era (no more wikimedia for our documentation – can I get a “WOOHOO”?!?!).
    • You will see that you can vote whether an article is helpful or not + also ask any questions about the article, or make a comment. I know, everyone has seen this before & typically feel like your feedback is unheard… I assure you, this is something the Customer Success team is paying attention to & fixing up as we get your feedback!

Okay, okay – enough about us. Go have some fun learning about Net-Results!