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Some Facts About Net-Results Support
We track initial response time and total time to resolution for each issue and by team member. This data is presented to our Leadership Team on a weekly basis.
Our Standards are High
Far higher, in fact, than any other marketing automation vendor: Our target is to respond to every request within 1 business hour of its receipt and to achieve full resolution within 8 business hours.
We meet these standards >92% of the time and resolve any issues that prevent us from doing so when they arise.
Net-Results maintains the highest standards for customer success for a simple reason: Your success depends on more than just technology. We will always help you and look forward to doing so.
Thank you for marketing with Net-Results!